Smart Robots are Bringing New Blood into the Hospitality Industry

How Smart Robots Can Improve your Hotel

Imagine that you are dining in a restaurant, a robot butler comes up to you, making you a drink as well as transferring the dishes to you. What an awesome experience it is! Now, this kind of robot is no longer a rosy dream! In recent years we have seen a rapid growth in artificial intelligence. In the hospitality industry, smart robots have been improved over time, demonstrated by more powerful functions. Nothing can be more amazing than a delivery robot, which achieves trackless navigation. It is making its way to more and more restaurants and hotels. 

It has been a few years since hotel robots were put into practice. In China, the application dated back to 2006. Since then, Android waiters have sprung up in the catering industry. Through years of trial and error, some experts concluded three pain points of the early robotic products.

1. Low efficiency: The fancy-looking robots didn’t lessen the burden of hotel staff too much.
2. High price: The expensive robots were only available in luxury hotels.
3. Imperfect functions: Customers could not enjoy humanized services.

In recent years, technology advance has taken smart robots to the next level. For instance, Guangzhou Huahui Information Technology Co., Ltd., is the world’s leading corporate providing hotel intelligent products and services. There are two kinds of smart delivery robots. One is designed to transfer needed items; the other is designed to deliver food and recycle tableware. Either one is well-programmed and receives positive feedback from more than 400 brand hotels for its excellent performance.

Don’t be scared of smart robots!

As a matter of fact, artificial intelligence has crept into every facet of our life. From Apple’s Siri to Amazon Echo and Alexa, these intelligent products are designed to bring benefits to human beings and they prove right. It is no exaggeration to say that all of us uses artificial intelligence every day, consciously or non-consciously. It is hard to visualize how can we live without it.

Now put AI in the context of the hospitality industry. There are recurring requests from guests: order dishes, recycle tableware, restaurant reservations, check-in, check-out, extension check-in time, room change, wake-up alert, room service, and room maintenance. Imagine that an intelligent robot deploys the fastest, best solution in seconds and never gets annoyed by these trivial matters. Do you think your guests will feel happier? Absolutely!

So, don’t let smart robots scare you! They can bring more and more benefits as technology advances. Let’s see what hoteliers can benefit from them:

1. Hiring robot waiters can reduce labor cost

In an ordinary hotel, there are always several attendants on night duty. Needlessly to say those high-end hotels where more attendants are required to go on the night shift. Even though hotels are expected to do so to meet customers’ needs, it will cost hoteliers an amount of money in the long run. But if they hire robotic attendants, Huahui’s DR01 for example, they don’t need to steer too much attention on the thorny problem of labor cost. Don’t worry about how it works because it is smart beyond your expectations! It is able to take the elevator independently, locate the position accurately and avoid obstacles automatically. With a small investment, the DR01 can greatly replace the night-duty attendants and reduce the labor cost.

2. Smart robots can provide quality services

It is a commonplace for employees to get tired from repetitive errands and slow down. We have no reason to blame them because they are not machines! But this is not the case for smart robots. Take, for example, Xixianghui, a spicy-food restaurant which hires Huahui’s TR01 robot waiters. The Android servers never get exhausted by the high pressure and working overtime. Instead, they receive instructions with a smile and deliver quality under any circumstances. In a pleasant environment, both customers and employees enjoy their wonderful time.  

3. Smart robots can increase productivity

Gone are the days when robot waiters appeared better than they really are. A case in point is TR01 robot waiters. Unlike those traditional fancy-looking Android ones, the TR01 robots transport to several locations with three trays at a time. What’s more, they can recharge themselves automatically when the battery is running down. So, you don’t have to worry that your smart robots will stop working all of a sudden. 

Robotic automation will bring far more benefits than you expect. If you are at a loss for how to manage your hotel better, why not try these smart robots? I am sure these intelligent gadgets won’t disappoint you.