How to Enhance the Patient Experience With New Dental Software

Do you own your own dental practice? Do you find that your dental software is just not getting the number of patients you had hoped for? Perhaps it’s not growing at the speed you had envisioned, or maybe you have even begun to lose patients as of late? While there can be a lot of reasons that your dentists practice isn’t at the level you had hoped for in terms of patient-base, a big part of it often comes down to the patient experience.

If you haven’t yet thought about the patient experience and seeing things through their eyes, then now is the time to do so. Here we’ll look at ways you can enhance the patient experience, and thereby better the odds of growing your practice through dentist office software and other methods.

Ensure the Booking Experience is Fast and Pleasant

The first contact potential patients typically have with a dentists practice is over the phone when they call to inquire about booking an appointment. Whether it is a new patient, or one you’ve had for years, that dental software booking experience needs to be smooth, friendly, and efficient each and every time. Obviously this requires the right person in your office to take these calls and do the bookings, but dental software can also help things out.

Take a look at Maxident software as a great example. This dental software is designed specifically for dental office administrators in order to make scheduling and follow-ups smooth and easy for all. Because of that, it also increases a dentists profitability, which makes it a win-win for all.

Is Your Office Clean and Modern?

While you may not think the look of your practice means much, in a patient’s eyes, it carries a lot of weight. Patients will be looking at how clean the waiting room and examination rooms are kept, how modern the Art Craft Dental equipment is, and searching for extras like comfortable chairs, beverages while they wait, televisions in each exam room, etc. It’s all these little touches that can make a patient feel more relaxed, which will make them want to return.

Know Who Your Patients Are

It’s also important that you take the time to learn about who your patients are through dental software, so you can cater to them specifically. Let’s say, for example, that you see a lot of young kids, well then it would make sense to create a kid-friendly waiting room or a separate one just for them; offer kids tv shows on the televisions in the exam rooms; and stock up on kids’ dental supplies to give to them as they leave.

Offer Free Wi-Fi

Again, here’s something that may not sound like a big deal, but you’d be surprised how far free Wi-Fi will go in a patient’s eyes. Some practices even pass out tablets for their patients to use while they are at the dentist. These kinds of dental software and high-tech offerings are what will also set you apart from the competition.

Giving Patients What They Want and Expect

In order to enhance the patient experience in your practice, it’s important to see things from their eyes, and also take a look around at what the dental software competition is offering and how you can improve on those offerings.