Business Phone System: 5 Must-Have Features

If you are running a small business or new startup, chances are high that your organization has had its fair struggles in setting up smooth communication practices. In today’s hyper digital age, it is really challenging to streamline two-way communication between organizational stakeholders, and this is one real problem area for most companies.

One holistic solution to all your communication trouble is to get a business phone number easily – it is a comprehensive platform that promotes efficiency and workflow management in the modern workplace. The future of virtual telephony certainly looks bright and it is predicted that the VoIP industry will reach business revenue of $86.20 billion by the year 2020.

Virtual phone systems are innovative platforms that can help any business build a loyal consumer base by facilitating a better experience through speed query resolution and quick accessibility to support staff. Commercial phone numbers are also the best tool to establish a credible brand presence in foreign markets and helps in expanding business operations rapidly.

Investing in a business phone service is definitely a smart move – after all, they are great value for money and keep your managers free to focus on strategic goals instead of routine communication tasks. Before you decide to get a number, it is crucial to be aware of the different business features so that the correct decision can be made. Here are five must-have features in modern virtual phone systems:

1. Call Forwarding

There is no doubt that one of the most beneficial aspects of virtual phone numbers is that it makes sure that no calls are missed, thereby keeping productivity levels at an all-time high. Call forwarding facility allows for all calls to be redirected to any other mobile or landline number, making sure that clients or customers can reach out to support representatives effectively. It enhances work on the move and is an ideal choice for organizations with employees who need to travel across geographical locations – call forwarding is a novel feature that boosts mobility and keeps communication flowing constantly for team members!

2. Call Recording

Businesses are becoming highly customer-centric these days, and call recording is a great feature that allows for all customer interactions to be recorded and stored for future use. It keeps an organization record of client conversations, and is a very useful tool for training support representatives. The recordings can be accessed to identify loopholes or problems, so that adequate training and support measures can be taken – it goes a long way in pumping up customer satisfaction levels and keeps them coming back to your organization!

3. Planner

Most organizations operate across global borders nowadays and call planner is a very effective solution for managers that keep track of business communication. It makes sure that calls or conferences are scheduled at a time of mutual convenience to both parties and can also set reminders for important events. Call planner is a good facility that keeps international business partners and clients happy, as it ensures that business communication remains smooth, structured and flexible.

4. IVR (Interactive Voice Response)

Investing in a business phone service is a smart move as it relies heavily on automation, thus reducing the need of keeping a huge workforce. Virtual phone numbers have the facility of interactive voice response, making it possible for organizations to put prerecorded customized messages to guide customers to the required extension number or department. Customers do not need to wait for service representatives to come on line or get unhappy about engaged/busy lines – interactive voice response makes sure that clients are able to get access at all times of the day!

5. Voicemail

One of the most advantageous features of virtual phone systems is voicemail, as it serves as a kind of sophisticated answering machine that ensures that no call is missed or not received by employees. Voicemail facility activation prompts the system to deliver voice messages to a manager’s mail inbox, so that it can be accessed at any time according to their convenience. Voicemail is a must-have as it boosts communication efficacy and improves team collaboration, thus leading to top-notch productivity!

If your organization has decided to get a business phone service, do not worry – it will surely prove to be a transformational decision that will lead to an upsurge of profitability. According to CostHack.com, virtual phone numbers have changes the face of business communication, and are a cost-effective medium that will revolutionize your communication processes.

Make sure to get a business phone number from an authentic and credible software vendor to gain a competitive edge in the market – it is a transformational platform that will instantly lead to a high jump in your bottom line results and increase your client base manifold!