Best Live Answering Service for Small Business

There are many answering services out there for small businesses, but in this post, we’re going to talk about the best. What makes the best? Well we’ll get into that soon, don’t worry. The best answering service helps you save on various factors that make your business better when you choose an answering service, most importantly time and money.

Why? Because outsourcing saves you money in many ways. Whether you’re a large corporation, or a small business, having someone who can take calls 24 hours a day is the most important thing, because businesses aren’t generally open all day. You can usually purchase contracts with these live answering services for a very good price, and in being so, you can help provide the best customer service because even when you’re not there, you know someone will be. Not only that, but when it comes to irate customers, you can also be happy to know that you don’t have to deal with them as much as the answering service does. They are specially trained to do so.

So what IS the best live answering service for small business?

Direct Line Tele Response (https://www.directlineinc.com/small-business/) is one of the leading answering services out there. While they have clients in all fields and markets, they have a special program that caters specifically to small businesses. With their training and expertise, they offer excellent customer service to your customers and work with you to help your business keep up with the daily battles of handling customer calls which can roll in frequently, as well as dispatch trouble tickets, and more.

What’s even better to know, is that the company has been around since 1979 and has grown from mainly offering services for the medical field, to servicing industries like information technology (technical support), government offices, small businesses (of many different types), and they serve other industries that aren’t the normal cup of coffee that are out there.

It’s Important To Be Available 24/7

Most companies have to take into consideration the time off they require for certain holidays. But somebody has to be there when you aren’t. There are 365 days in a year, and most businesses aren’t open every day. They just can’t be, and this is due to numerous factors. Having someone to be able to handle your customers is a very crucial part of your company’s existence, so Direct Line offers that.

They have numerous awards and are Better Business Bureau accredited. They’re also well known on the internet and have a great list rating on Google (it may not seem important, but believe it or not, that matters with today’s technology.

Features are KEY

It’s important that the best live answering service for a small business has features, and Direct Line Tele Response offers those. From 24/7 live answering (not an automated system), to after hours support, and the fact that you as a business owner have access to their free online portal (so you can see reviews, customer issues, tickets, and more), not to mention that they offer affordable rates. With Direct Line, you can ensure that you are getting the best of the best, and can enhance your business’s reputation and overall online presence.