American Home Shield Review (2021)

A crowded home warranty industry can make it confusing and challenging for anyone to pick a suitable company. Without any guidance or direction, you may end up taking the expensive service with less coverage. American Home Shield, which has been in business for over half a century, is a seasoned veteran in the industry. The company offers comprehensive coverage and provides excellent customer service. The provider covers all the repairing or replacing major appliances in exchange for an affordable monthly fee. Every repair has only a fixed flat service fee. The only exception to this is a maximum payout of $3,000 per appliance replaced or repaired. Suppose a plumber discovers a new problem halfway through a repair. In that case, it will take him twice as long as initially anticipated, and the additional money comes from AHS, not from the customer.

However, American Home Shield tries to live up to its promises. Since it works with independent contractors to handle service requests, it provides an expert repair service in minimum time and expenditure. The customers’ reviews are mixed, where most of them are happy with the service and quickness to solve the issue.  

When appliances are replaced, AHS guarantees the same features but not necessarily the same brand or quality. Therefore, you may end up with replacement appliances that are less expensive than what you originally had but not of low quality. AHS makes sure you get the right product that serves your purpose without lowering the system’s rate.

Note– All replacement items provided through an AHS warranty will have the same features as your original device but not the same make, model, or color.

Learn about American Home Shield’s plans, pricing, and customer reviews in our review. You can also obtain a free AHS quote by filling out the simple online form on its portal.

American Home Shield Plans & Coverage

American Home Shield offers coverage for some of the most valuable items in a household. Three types of plans are available from the company:

• ShieldPlatinum™: Best for Comprehensive Coverage
• ShieldGold™: Best for a Basic Combo Plan*
• ShieldSilver™: Best for Major Systems

The ShieldGold plan has a lower limit on covering appliances than ShieldPlatinum.

American Home Shield Plans can be canceled at any time. Your contract fees will be refunded if you cancel within 30 days of signing up. You will receive a prorated refund for the remaining time of the coverage if you cancel after the first 30 days.

Types of damage covered by American Home Shield warranty

There are specific types of property damage that American Home Shield protects. Any damage or malfunction outside of these categories or from an excluded cause will not be covered.

• Damages caused by the following factors are covered:
• Normal wear and tear
• Rust or corrosion resulting from poor maintenance
• A previous repair or improper installation
• Conditions unknown at the time of diagnosis

It is noteworthy that AHS allows poor maintenance and neglect to be considered acceptable reasons for damage. In most cases, home warranty companies do not cover accidental damage or inadequate care to appliances.

BBB Ratings

Since 1997, AHS has been accredited with the Better Business Bureau (BBB) and awarded a B rating. BBB ratings are based on consumer complaints about American Home Shield, as well as other company information. For ratings, customer reviews are not included. Businesses accredited by BBB pay a fee for accreditation, and BBB has not evaluated or endorsed their services. Many other factors are considered for home warranty service for in-depth comparison on observer.com.

Customers Reviews

There is a mix of positive and negative reviews for American Home Shield’s home warranty plan from existing customers. While some customers enjoy quick fixes and a simple claim process, others complain about denied claims and negative experiences with on-site technicians. 

Conclusions

AHS offers one of the most comprehensive coverages in the industry because it gives you the ability to choose your contractor, customized service fees, and have 50 years of business experience. Get a free online quote from their website for exclusive pricing on American Home Shield’s home warranties in your area. If you’re unsure if American Home Shield is the right fit for you, compare it to the competition and get free quotes from all of them to learn more.